Legislation
In May 2008, the provincial government passed the Patient Care Quality Review Board Act. This legislation establishes a clear, consistent, timely and transparent approach to managing care quality complaints in British Columbia.
Under the Patient Care Quality Review Board Act, a central complaints office, called a Patient Care Quality Office, was established in each of the six health authorities to accept, process, resolve, and track patient complaints related to the quality of care.
The Act also established an independent review board for each health authority so that people who are not satisfied with how their complaint has been handled by the Patient Care Quality Office can request that a Patient Care Quality Review Board look into the matter.
Read the Patient Care Quality Review Board Act online.
