Make a Complaint
If you would like to make a formal complaint regarding the quality of care that you or a loved one has received, or you would like more information about making a complaint, please contact the Patient Care Quality Office in your health region.
(View a map of B.C.'s health authorities.)
How to contact the Patient Care Quality Office
Vancouver Coastal Health Authority
PCQO Address:
855 West 12th Avenue, CP-380
Vancouver BC V5Z 1M9
Telephone: 1-877-993-9199 (toll-free)
Fax: 604-875-5545
Email: pcqo@vch.ca
Website: www.vch.ca
Vancouver Island Health Authority
PCQO Address:
Royal Jubilee Hospital
Memorial Pavilion,
Watson Wing, Rm 315
1952 Bay Street
Victoria BC V8R 1J8
Telephone: 1-877-977-5797 (toll-free)
Fax: 250-370-8713
Email: patientcarequalityoffice@viha.ca
Website: www.viha.ca
Interior Health Authority
PCQO Address:
220-1815 Kirschner Road
Kelowna BC V1Y 4N7
Telephone: 1-877-IHA-2001 (1-877-442-2001) (toll-free)
Fax: 250-870-4670
Email: patient.concerns@interiorhealth.ca
Website: www.interiorhealth.ca
Fraser Health Authority
PCQO Address:
11762 Laity Street, 4th floor
Maple Ridge BC V2X 5A3
Telephone: 1-877-880-8823 (toll-free)
Fax: 604-463-1888
Email: pcqoffice@fraserhealth.ca
Website: www.fraserhealth.ca
Northern Health Authority
PCQO Address:
299 Victoria Street, 6th floor
Prince George BC V2L 5B8
Telephone: 1-877-677-7715 (toll-free)
Fax: 250-565-2640
Email: patientcarequalityoffice@northernhealth.ca
Website: www.northernhealth.ca
Provincial Health Services Authority
(includes provincial agencies and services such as: BC Ambulance Service, BC Cancer Agency, BC Centre for Disease Control, BC Children's Hospital and Sunny Hill Health Centre for Children, BC Mental Health and Addiction Services, BC Provincial Renal Agency, BC Transplant Society, BC Women's Hospital & Health Centre, and Cardiac Services BC)
PCQO Address:
4th floor, Women's Health Centre, Room F404
4500 Oak Street, Vancouver BC V6H 3N1
Telephone: 1-888-875-3256 (toll-free)
Fax: 604-875-3813
Email: pcqo@phsa.ca
Website: www.phsa.ca
