Make a Complaint
If you would like to make a formal complaint regarding the quality of care that you or a loved one has received, or you would like more information about making a complaint, please contact the Patient Care Quality Office in your health region.
(View a map of B.C.’s health authorities.)
How to contact the Patient Care Quality Office
Vancouver Coastal Health Authority
PCQO Address:
855 West 12th Avenue, CP-380
Vancouver B.C. V5Z 1M9
Telephone: 1-877-993-9199 (toll-free)
Fax: 604-875-5545
Email: pcqo@vch.ca
Website: www.vch.ca
Vancouver Island Health Authority
PCQO Address:
WW315, Memorial Pavilion
1952 Bay Street
Victoria, BC V8R 1J8
Telephone: 1-877-977-5797 (toll-free)
Fax: 250-370-8713
Email: patientcarequalityoffice@viha.ca
Website: www.viha.ca
Interior Health Authority
PCQO Address:
220-1815 Kirschner Road,
Kelowna B.C. V1Y 4N7
Telephone: 1-877-IHA-2001 (1-877-442-2001)
Fax: 250-870-4670
Email: patient.concerns@interiorhealth.ca
Website: www.interiorhealth.ca
Fraser Health Authority
PCQO Address:
32900 Marshall Road
Abbotsford B.C. V2S 0C2
Telephone: 1-877-880-8823 (toll-free)
Fax: 604-854-2120
Email: pcqoffice@fraserhealth.ca
Website: www.fraserhealth.ca
Northern Health Authority
PCQO Address:
6th floor, 299 Victoria Street
Prince George B.C. V2L 5B8
Telephone: 1-877-677-7715
Fax: 250-565-2670
Email: patientcarequalityoffice@northernhealth.ca
Website: www.northernhealth.ca
Provincial Health Services Authority
(includes provincial agencies and services such BC Cancer Agency, BC Renal Agency, BC Transplant, and BC Women’s and Children’s Hospital)
PCQO Address:
4th Floor, Room F404
4500 Oak Street
Vancouver, B.C. V6H 3N1
Telephone: 1-888-875-3256
Fax: 604-875-3813
Email: pcqo@phsa.ca
Website: www.phsa.ca
