Request a Review
If you are not satisfied with how your complaint has been handled by the Patient Care Quality Office, you can request that a Patient Care Quality Review Board look into the matter. You can make that request in writing or over the telephone.
If you need assistance with making a request – including help with translation – please call 1-866-952-2448.
In writing
- Fill out the review request form.
- If you are making the request on behalf of someone else, you will also need to send in the third-party consent form.
- If you would like to provide additional information or supporting documentation, please attach this to your review request form.
- Send in your request by mail, fax or email.
By telephone
If you are unable to submit a written request or need help with translation, please call 1-866-952-2448. A review board officer will complete the form on your behalf and send you a copy for your records.
You will be asked to provide the following information, which the review board needs in order to process your request:
- Your name/identity and contact details
- Nature and description of the complaint (including relevant dates);
- Facility(s) and service(s) to which the care quality complaint relates;
- The name of the Patient Care Quality Office that reviewed the complaint and the Patient Care Quality Office’s response to the complaint;
- Reason you are not satisfied with the Patient Care Quality Office’s response to your complaint;
- The outcome, remedy or resolution that you desire;
- Any other steps you have taken to resolve the matter so far (including registering the complaint with another authority);
Note: If you are making the review request on behalf of another person, the review board must obtain the consent of that person before proceeding with a review. By law, the review board cannot collect, use, retain or disclose a person’s personal health information without his/her consent.
Read more about the review process.
