Patient Care Quality Complaints
- Patient care quality complaints are best addressed and resolved at the time and place they occur, so if you have a concern related to the quality of care that you or a loved one received, we suggest you first discuss your concerns with the person or unit providing the service.
- If the response from the person or unit that provided the service does not address your concern, or you would like to make a formal care quality complaint, we encourage you to contact the Patient Care Quality Office in your region.
- If you have already contacted a Patient Care Quality Office and are unsatisfied with how your complaint has been handled and/or the response you received, you may request that an independent Patient Care Quality Review Board review the matter. Read more about the review boards, or request a review.