Patient Care Quality Complaints

Make a Complaint

Request a Review

Review Process

The Review Process

If you would like the review board to review your complaint, you must submit a review request form or call 1-866-952-2448.

Once the review board receives your request, you will receive written confirmation within five business days that your request has been received and that your complaint is within the review board's jurisdiction.

(Read more about what a review board can and cannot review.)

If your complaint is a matter within the review board's jurisdiction, the health authority Patient Care Quality Office will be notified that a review will be conducted into your complaint, and will be asked to provide a copy of the information relating to your complaint.

The Secretariat will gather all the relevant facts and background information regarding your complaint, and will forward this information to a panel of review board members for their consideration. The panel may then ask the Secretariat to gather additional information, and they may also interview stakeholders and/or seek professional advice from experts.

The review board is expected to complete their review within a maximum of 120 business days. If the review cannot be completed within that timeframe, both you and the health authority will be notified.

Once the review is complete, the review board will send you and the health authority a final report. If recommendations have been made by the review board following their review of your complaint, a copy of these will also be sent to the Minister of Health so that the ministry and health authority can work together to consider the implementation of those recommendations.

The health authority will also contact you to discuss the review board's final report.