Patient Care Quality Complaints

Make a Complaint

Request a Review

Review Process

Make a Complaint

If you would like to make a formal complaint regarding the quality of care that you or a loved one has received, or you would like more information about making a complaint, please contact the Patient Care Quality Office in your health region. 

(View a map of B.C.'s health authorities.)

How to contact the Patient Care Quality Office

Vancouver Coastal Health Authority

PCQO Address:
855 West 12th Avenue, CP-117
Vancouver BC  V5Z 1M9

Telephone: 1-877-993-9199 (toll-free)
Fax: 604-875-5545
Email: pcqo@vch.ca
Website: www.vch.ca

Vancouver Island Health Authority
PCQO Address:
Royal Jubilee Hospital
Memorial Pavilion,
Watson Wing, Rm 315
1952 Bay Street
Victoria BC  V8R 1J8

Telephone: 1-877-977-5797 (toll-free)
Fax: 250-370-8137
Email: patientcarequalityoffice@viha.ca
Website: www.viha.ca

Interior Health Authority

PCQO Address:
220-1815 Kirschner Road
Kelowna BC  V1Y 4N7

Telephone: 1-877-IHA-2001 (1-877-442-2001) (toll-free)
Fax: 250-870-4670
Email: patient.concerns@interiorhealth.ca
Website: www.interiorhealth.ca

Fraser Health Authority

PCQO Address:
11762 Laity Street, 4th floor
Maple Ridge BC  V2X 5A3

Telephone: 1-877-880-8823 (toll-free)
Fax: 604-463-1888
Email: pcqoffice@fraserhealth.ca
Website: www.fraserhealth.ca

Northern Health Authority

PCQO Address:
299 Victoria Street, 6th floor  
Prince George BC  V2L 5B8

Telephone: 1-877-677-7715 (toll-free)
Fax: 250-565-2640
Email: patientcarequalityoffice@northernhealth.ca
Website: www.northernhealth.ca

Provincial Health Services Authority
(includes provincial agencies and services such as: BC Ambulance Service, BC Cancer Agency, BC Centre for Disease Control, BC Children's Hospital and Sunny Hill Health Centre for Children, BC Mental Health and Addiction Services, BC Provincial Renal Agency, BC Transplant Society, BC Women's Hospital & Health Centre, and Cardiac Services BC)

BC Ambulance Service PCQO:  

Room 302, 2955 Virtual Way
Vancouver BC V5M 4X6

Telephone: 1-855-6602757
Fax: 604-660-2653
Email: pcqo@bcehs.ca

Other PHSA agencies and services PCQO:

Suite 202, 601 West Broadway St
Vancouver BC V5Z 4C2

Telephone: 1-888-875-3256 (toll-free)
Fax: 604-829-2619
Email: pcqo@phsa.ca
Website: www.phsa.ca