In May 2008, the provincial government passed the Patient Care Quality Review Board Act. This legislation establishes a clear, consistent, timely and transparent approach to managing care quality complaints in British Columbia.
Under the Patient Care Quality Review Board Act, a central complaints office, called a Patient Care Quality Office, was established in each of the six health authorities to receive, investigate and respond to patient complaints related to the quality of care.
The Act also established an independent review board for each health authority so that people who are not satisfied with how their complaint has been handled by the Patient Care Quality Office can request that a Patient Care Quality Review Board look into the matter.
Read the Patient Care Quality Review Board Act online.
In November 2009, the provincial government passed the Residents’ Bill of Rights to clarify the rights of adults who live in residential care facilities. The Residents’ Bill of Rights will help ensure facilities, the person in care, and family members are all made aware of the standard set of rights, which promote health, safety and dignity in an environment that supports high-quality care.
If you have a concern regarding one of your rights (or the rights of your loved one), you are encouraged to discuss your concerns first with the facility administrator. If the response from the facility does not address your concern or you would like to make a formal care quality complaint, you can contact the Patient Care Quality Office in your region.
Read the Residents’ Bill of Rights online.